Eligibility
- Approved refunds will not exceed one month’s service charges.
- Refunds cannot be requested retrospectively after services continue for several weeks or months.
- Posted or scheduled content is treated as approved; concerns must be reported promptly.
- A service concern must be escalated first. Eligibility may arise if no reasonable resolution is provided within 7–10 business days.
Refunds are not provided when
- A concern is raised only after multiple months of service.
- Fully delivered add-ons are included in the request.
- Delays result from missing client inputs or approvals.
- Third-party platform or algorithm changes affect performance.
How to request a refund
Email info@shosial.com with your name, business, registered email, subscribed plan, reason, supporting examples and evidence of escalation. We aim to respond within five business days.
Processing
Approved refunds are sent to the original payment method within 10 business days. Bank processing may take longer. SHOSIAL may deny claims that do not meet this policy or appear fraudulent or made in bad faith.
